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IP Configuration

Cyanview devices communication relies on IP Network.

cyanview-support-IP-Configuration-Basics-connections-requirement

Find device's IP​

There are several ways to find your device's Network IP.

  • Deduce IP from the device Serial Number

The default IP and Subnet Mask of the Cyanview devices has the following pattern: IP= 10.192.x.y and Subnet Mask= 255.255.0.0 (or /16) where x, y are the two last numbers of the serial number.

cyanview-support-faq-RCP-Serial-Number-sn
  1. requires a DHCP supporting mDNS (multicast DNS). If Bonjour is working, mDNS is working.

LAN configuration​

Use case:

  • You have a RCP and an IP camera or an IP router
  • They need to communicate with each other
  • You don't want to change your camera/router IP

In the Configuration tab, click on IP Connections:

On the right panel:

  • Click on + of the LAN connections block
  • Select LAN1
  • Enter a new IP and mask for your RCP

Now, your RCP:

  • is reachable on 10.10.115.2
  • can reach all devices on the network 10.10.115.0/24 (from 10.10.115.1 to 10.10.115.254)
  • in particular the PTZ at 10.10.115.1

LAN web UI access​

Use case:

  • You have a RCP
  • You have a computer
  • You need to access the RCP web UI from the corporate network (not the factory IP of the RCP)

In the Configuration tab, click on IP Connections:

On the right panel:

  • Click on + of the LAN connections block
  • Select LAN1
  • Enter a new IP and mask for your RCP
  • Click on persist

Now, your RCP:

  • is reachable on 172.16.0.115
  • can reach all devices on the network 172.16.0.0/24 (from 172.16.0.1 to 172.16.0.254)
  • in particular from your computer (which has the IP 172.16.0.114)
  • this IP is marked as persist, this will stay even if you reset your config or upgrade the OS with a SWU
note

It is interesting to setup a static IP on your RCP and computer. This way your computer can easily access your RCP web UI. To setup a static IP on your computer (Windows and Mac OSX), you can follow this guide

WAN setup​

By default, all our devices will connect to internet using DHCP.

You can change that if your network setup needs a static setup (IP, mask and gateway).

In the Configuration tab, click on IP Connections:

On the right panel:

  • Click on + of the WAN connections block
  • Select LAN1
  • Enter a new IP and mask for your RCP
  • Enter the gateway of your router
  • Enter a valid DNS server/relay (you can use google ones : 8.8.8.8)
  • Click on persist

Now, your RCP:

  • is reachable on 192.168.8.100
  • can reach all devices on the network 192.168.8.0/24 (from 192.168.8.1 to 192.168.8.254)
  • can connect to internet using the router located at 192.168.8.1
  • using DNS server 8.8.8.8
  • this IP is marked as persist, this will stay even if you reset your config or upgrade the OS with a SWU

Route setup​

Use case, you need to access a specific network through a specific router.

In the Configuration tab, click on IP Connections:

On the right panel:

  • Click on + of the Routes block
  • Select LAN1
  • Enter the gateway (this gateway should be reachable by the RCP)
  • Enter the network destination
  • Enter the network mask

Now, your RCP

  • can reach the network 192.168.9.1/24
  • the trafic for this network is routed to 192.168.8.1

USB dongles​

We support a wide range of USB ethernet dongles. This allows you to have physically separated networks.

In the web UI, they will appear allongside LAN1 in the dropdown list.

Network overview​

You can navigate to the Diagnotics tab.

And here, you have an overview of all your IP's for all the interfaces (including DHCP addresses, etc.).

Here in my example, my RCP has:

  • a factory IP : 10.192.18.4 (based on serial number cy-rcp-18-4)
  • a DHCP address : 192.168.88.30

Internet check​

You can navigate to the Admin tab.

Wait some time (usually a couple of seconds if everything is OK, up to a minute if you have network issues).

And in the Connectivity check block, if everything is green, you're connected to internet.